Mobile Enablement Solutions
They’re out there. They’re busy. But...
Are they doing the right things? Have you set the right priorities? Do they have everything they need? Could they be adding more value out there? ...For you? Your customers? Your shareholders? Leadent’s SAP Mobile Enablement solution answers these questions.
Field force transformation through mobile enablement can improve productivity, asset management and meet rising customer expectations.
The Opportunity
Enterprise-wide solutions are now established components in consolidating back-office processes and are enabling greater efficiency through integrated data and an increased granularity of management information. Whilst this is now recognised as tried and tested, most operational systems have remained undeveloped, hampered by a lack of integrated solutions and unproven technology.
However, this is changing dramatically with the onset of mobile technology that can deploy consistent, meaningful data in the field, and in turn relay results back across the whole enterprise. Accurate asset data, work order information, effective feedback on asset condition and job progress are transforming asset and risk management.
Maintenance routines can be planned and deployed via wireless technology to rugged hand-held devices, along with GIS information and technical data. Everything the technician needs to locate and perform work on an asset is now available in real time, in the field.
Forecasting work schedules that include a combination of proactive maintenance routines, capital projects and reactive maintenance have become increasingly more accurate through the use of market leading software that uses complex algorithms to match workload with available, skilled resources that are in the right location.
Leading organisations are increasingly looking at this model to drive greater efficiency from Asset Management information and to translate it into effective maintenance routines, using direct mobile work allocation and feedback. Integration with the supply chain is driving lower costs of material and inventory, and integration with the customer function is providing additional opportunities to exceed customer expectations.
The Benefits
Mobile enablement delivers benefits in lower operating costs, higher productivity – up to 20% for some – and also creates benefits in asset maintenance and customer service.
A Case Study
In the first implementation of its kind within the UK Utilities Sector, Leadent and Anglian Water are creating an Operational Management Centre (OMC) which uses mobile technology to provide a single view of all work in the field, and create a step change in performance. Using SAP work orders and automatic scheduling via ClickSchedule, work orders are allocated to the most appropriate field resources – with the potential to integrate Supply Chain and Customer Service data and processes.
“Asset intensive organisations, particularly utilities, are transforming the way they work and are embracing technology across the value chain to drive out greater efficiency. Mobile technology has become accessible to everyone. The ability to complete work orders directly and in real time is already here and is a major factor in increasing the quality of management information and asset related data. Organisations that can capture and use consistent information across the enterprise from field to back-office will gain the edge.”
Mark Stevens
Utilities Practice, Leadent